Shipping & Returns
Shipping Policy
We at Masana Trading are committed to delivering your Balinese sculptures with utmost care. Our shipping methods are reliable and efficient, ensuring that your purchase reaches you in perfect condition. Please note that some of the statues are very heavy and we may not be able to deliver at the desired location. Curbside delivery however is possible most of the time. Kindly also note that delivery inside the property may not be possible and will have an additional cost.
If you have any questions or concerns about our shipping policy, please do not hesitate to contact us. We are always happy to help.
Return & Exchange Policy
At Masana Trading, we take great pride in the quality of our Balinese sculptures.
Our Products are Handmade and of natural materials and can therefore have imperfections. Imperfections is what makes these products unique and special.
We only accept returns of sculptures that are damaged during transit when we took care of the delivery. Once we receive the returned item, we will issue a refund or exchange as per your preference.
If you have any questions or concerns about our return and exchange policy, please do not hesitate to contact us. We are always happy to help.